Zone a: ($180,000 - $270,000); zone b: ($167,400 -...
On-site
Smb retail merchant growth
Team leadership and development
Revenue expansion and retention
Lead and develop a remote team of 8–10 Account Managers focused on growth and retention for SMB retail merchants
Job Summary
Lead and develop a remote team of 8–10 Account Managers focused on growth and retention for SMB retail merchants.
Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
Matching Summary
Lead and develop a remote team of 8–10 Account Managers focused on growth and retention for SMB retail merchants.
Salary
Zone A: ($180,000 - $270,000); Zone B: ($167,400 - $251,200); Zone C: ($158,400 - $237,600); Zone D: ($149,400- $224,200); Benefits: Modern family planning, medical insurance, flexible time off, retirement savings plans
Skills & Requirements
Must-have
SMB retail merchant growth
Team leadership and development
Revenue expansion and retention
Cross-functional partnerships
Performance management and coaching
Nice-to-have
Data-driven culture
Mission-aligned team
Customer experience improvement
Key Requirements
8–10+ years of experience in Account Management, Sales, Business Development, or Marketing
3–5 years of direct people management experience
Experience with SMB or Mid-Market retail businesses
Track record of exceeding revenue and retention goals