Airfreight Customer Service Assistant Manager (Import) (East) [SAS]

WECRUIT PTE. LTD.

Singapore, Singapore
Hands-on experience with cargowise system
Airfreight import operations management
Customs compliance knowledge
The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations

Job Summary

  • The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations.
  • Candidates must possess hands-on experience with the CargoWise system to manage shipment documentation and carrier coordination.
  • The position requires acting as an escalation point for service-related issues while collaborating with internal stakeholders for seamless execution.

Matching Summary

Match Score: 85

The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations.

Skills & Requirements

Must-have

  • Hands-on experience with CargoWise system
  • Airfreight import operations management
  • Customs compliance knowledge
  • Team supervision and development
  • SLA and KPI monitoring

Nice-to-have

  • Process improvement initiative experience
  • Strong stakeholder collaboration skills
  • Constructive feedback delivery
  • Complex customer inquiry resolution

Key Requirements

  • Hands-on experience with CargoWise system
  • Experience in airfreight import operations
  • Knowledge of customs compliance regulations

Work Rights

Not specified

Tailored Resume

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