Support Analyst Ii, It Service Desk

265

Base: $29.72 - $42.10 usd hourly; bonus: 15%; bene...
Fully remote
Windows pc and mobile device support
Helpdesk ticket queue management
Remote and hands-on troubleshooting
Invenergy is seeking a Support Analyst II for its IT Service Desk, responsible for providing technical support to employees globally. The ideal candidate will have experience in helpdesk support, strong customer service skills, and a background in information technology

Job Summary

  • This role serves as the primary point of contact for technical support across 40+ global locations supporting 2,700 employees.
  • The position requires managing the helpdesk request queue, escalating complex incidents, and ensuring customer service standards are maintained.
  • Invenergy offers a competitive compensation package including a base salary range, a 15% bonus potential, and comprehensive benefits like medical and 401k.

Matching Summary

Match Score: 85

Invenergy is seeking a Support Analyst II for its IT Service Desk, responsible for providing technical support to employees globally. The ideal candidate will have experience in helpdesk support, strong customer service skills, and a background in information technology.

Salary

Base: $29.72 - $42.10 USD Hourly; Bonus: 15%; Benefits: Medical, dental, vision, 401k, paid time off

Skills & Requirements

Must-have

  • Windows PC and mobile device support
  • Helpdesk ticket queue management
  • Remote and hands-on troubleshooting
  • Networking and systems triage

Nice-to-have

  • Strong analytical and organizational skills
  • Facilitation and change management abilities
  • Customer service oriented approach

Key Requirements

  • Associate's degree in IT or related field
  • 1-3 years of helpdesk experience
  • Eligible to work in US without sponsorship

Work Rights

Must be eligible to work in the United States

Tailored Resume

Cover Letter