Senior Manager, Personal Operations Transformation
RBC
Toronto, Canada
End-to-end process engineering expertise
Develop data-driven business cases
Lead transformation programs
The Operational Effectiveness (OE) team is seeking a passionate, results-driven, and innovative Senior Manager to lead the transformation of end-to-end Personal banking processes
Job Summary
The Operational Effectiveness (OE) team is seeking a passionate, results-driven, and innovative Senior Manager to lead the transformation of end-to-end Personal banking processes.
This role focuses on re-engineering processes to reduce friction, eliminate redundancies, and enhance client experience across Personal & Commercial Operations (PCO).
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
Matching Summary
The Operational Effectiveness (OE) team is seeking a passionate, results-driven, and innovative Senior Manager to lead the transformation of end-to-end Personal banking processes.
Skills & Requirements
Must-have
End-to-end process engineering expertise
Develop data-driven business cases
Lead transformation programs
Digital and AI capabilities deployment
Executive storytelling and presentation skills
Nice-to-have
Collaborative problem-solving
Navigating ambiguity
Progressive thinking
Client-centric approach
Key Requirements
5+ years experience leading transformation programs
Deep expertise in end-to-end process engineering
Strong analytical acumen and problem-solving skills
Demonstrated ability to influence senior stakeholders