Homeowner Advocacy Analyst- Servicing

Newrez

Coppell, TX, United States
Investigate borrower complaints
Track regulatory inquiries
Analyze compliance data
The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints

Job Summary

  • The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints.
  • We are seeking a candidate with exceptional writing skills, capable of driving his or her own assignments and prioritizing effectively, crafting clear, concise, and comprehensive documentation to support these efforts.
  • Newrez offers a comprehensive total rewards package designed to support your whole self, including medical, dental, and vision insurance, a 401(k) with employer match, and paid leave programs.

Matching Summary

The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints.

Skills & Requirements

Must-have

  • Investigate borrower complaints
  • Track regulatory inquiries
  • Analyze compliance data
  • Communicate with internal departments
  • Mortgage servicing policies and procedures

Nice-to-have

  • Empathy and analytical abilities
  • Thrive in demanding environment
  • Embrace challenges with enthusiasm
  • Adapt language and style

Key Requirements

  • 2-4 years mortgage industry experience
  • Bachelor's degree or higher
  • Proficiency interpreting mortgage regulations
  • Experience managing internal/external relationships
  • Proficient with Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter