Analyst, Enterprise Service Desk

Abacus Early Learning Center

Fort Lauderdale, United States
**
Triage and resolve it requests
Provide world-class client experience
Troubleshoot desktop, software, network, hardware
** Abacus Early Learning Center is seeking an Analyst for their Enterprise Service Desk to provide initial IT support for client requests, ensuring a top-notch client experience. The role involves troubleshooting and resolving technical issues while maintaining documentation and following escalation procedures. **

Job Summary

  • Serve as the initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily.
  • Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.
  • Educate end-users on best practices for cybersecurity and IT resource usage.

Matching Summary

Match Score: 75

** Abacus Early Learning Center is seeking an Analyst for their Enterprise Service Desk to provide initial IT support for client requests, ensuring a top-notch client experience. The role involves troubleshooting and resolving technical issues while maintaining documentation and following escalation procedures. **

Skills & Requirements

Must-have

  • Triage and resolve IT requests
  • Provide world-class client experience
  • Troubleshoot desktop, software, network, hardware
  • Install and configure operating systems and software
  • Perform basic virus detection and removal
  • Assist with password resets and account provisioning

Nice-to-have

  • Client-focused approach
  • Remain calm in high-pressure situations
  • Commitment to continuous learning
  • Proactive issue identification

Key Requirements

  • Associate's Degree in Technology or related field
  • 2-5 years of experience with Microsoft environments
  • 0-2 years of MSP specific experience preferred
  • Network+ and Security+ certifications preferred

Work Rights

Not specified

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