This role involves leading a team of 50 helpdesk agents to support field technicians and authorized service centers in repairing LG appliances
Job Summary
This role involves leading a team of 50 helpdesk agents to support field technicians and authorized service centers in repairing LG appliances.
Candidates will be responsible for evaluating existing workflows to identify inefficiencies and implementing data-driven solutions to reduce repair turnaround time.
The position offers competitive benefits including no-cost employee premiums, immediate vesting 401(k) matching, and generous paid time off.
Matching Summary
This role involves leading a team of 50 helpdesk agents to support field technicians and authorized service centers in repairing LG appliances.
Salary
Base: $100,000 - $113,000 USD; Bonus/Equity: Performance based Short-Term Incentives; Benefits: Medical, dental, vision, 401(k) with immediate vesting, PTO
Skills & Requirements
Must-have
Lead team of 50 helpdesk agents
Monitor performance metrics and trends
Manage system and network communications
Oversee real-time case management
Develop executive-level reports
Nice-to-have
Experience in appliance repair industry
Bilingual Korean/English skills
Data-driven mindset for process improvement
Cross-functional initiative leadership
Key Requirements
Bachelor's degree in business administration or related field
Minimum 5 years experience in operations or project management
Proven ability to lead diverse teams
Strong analytical and data-driven mindset
Must be legally authorized to work in the United States
Work Rights
Must be legally authorized to work in the United States