Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible
Job Summary
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with transactions, queries, and servicing, while building relationships and finding solutions.
Santander offers a competitive salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and various wellbeing and growth opportunities.
Matching Summary
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
Salary
Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, voluntary healthcare, pension, protection benefits, share plans, staff product discounts, wellbeing support, enhanced family leave
Skills & Requirements
Must-have
outstanding customer service
effective communication with customers
handling day-to-day transactions
assisting with customer queries
protecting customers against fraud
Nice-to-have
desire to go above-and-beyond
effective team working skills
flexible, can-do approach
openness to broad range of activities
ability to grow and adapt
Key Requirements
Proven ability to deliver outstanding customer service