Operations Support Team Delivery Specialist

Alight Solutions

Base: 45,000.00 usd - 51,000.00 usd; bonus/equity:...
Fully remote
Manage complex operational tasks
Process client, carrier, vendor cases
Execute inbound/outbound file processing
Delivery Specialists support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements

Job Summary

  • Delivery Specialists support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements.
  • Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
  • Alight offers programs and plans that support your mind, body, wallet, and life, including health, dental, and vision coverages starting Day One.

Matching Summary

Delivery Specialists support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements.

Salary

Base: 45,000.00 USD - 51,000.00 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Manage complex operational tasks
  • Process client, carrier, vendor cases
  • Execute inbound/outbound file processing
  • Identify and resolve data mismatches
  • Communicate with stakeholders
  • Meet contractual SLAs
  • Proficient with operational tools

Nice-to-have

  • Champion People, Grow with Purpose
  • Embody the meaning of Be Alight
  • Flexible working arrangements
  • Thriving global organization
  • Collaborate cross functionally

Key Requirements

  • Intermediate proficiency in Microsoft applications
  • Working knowledge of CRM systems
  • Ability to analyze data and identify root causes
  • Familiarity with file handling processes and technical documentation
  • Working knowledge of Medicare and benefits laws

Work Rights

Not specified

Tailored Resume

Cover Letter