Deliver exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties
Job Summary
Deliver exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic.
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.
Matching Summary
Deliver exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
Skills & Requirements
Must-have
Exceptional client experience delivery
Proactive communication and high-touch service
Increase engagement between JLL and clients
Onsite Experience Services contact
Troubleshooting and feedback management
Experience/Ambassador Services execution
Lead, manage, and inspire a team
Nice-to-have
Positive work culture fostering
Continuous improvement and innovation
Develop and document standard operating procedures
Leveraging business intelligence
Adopting best practices
Key Requirements
Recognised knowledge in hospitality or workplace experience
Ability to collaborate with diverse teams
Ability to quickly adapt to new technology
Proficient in Microsoft Office Suite
Qualifications in hospitality management or facilities management