Customer success and professional services leadership
Service development and operational excellence
Customer lifecycle programs
Lead the strategy and execution of GitLab's post-sales customer experience, bringing together customer success and professional services leadership
Job Summary
Lead the strategy and execution of GitLab's post-sales customer experience, bringing together customer success and professional services leadership.
Shape how customers adopt GitLab, grow with the platform, and engage with service offerings that support their goals.
Work across Sales, Product, Engineering, Support, Marketing, and Operations to define a clear vision for customer lifecycle programs, paid success plans, and scalable service delivery.
Matching Summary
Lead the strategy and execution of GitLab's post-sales customer experience, bringing together customer success and professional services leadership.
Skills & Requirements
Must-have
Customer success and professional services leadership
Service development and operational excellence
Customer lifecycle programs
Paid success plans
Scalable service delivery
Cross-functional partnership
Nice-to-have
Embrace AI as a core productivity multiplier
High-performance culture
Continuous knowledge exchange
Co-create the future
Key Requirements
Significant experience leading customer success/services teams in SaaS
Experience managing managers and global teams
Experience designing or evolving service offerings
Strong understanding of technical product implementation