$19,650 - $44,200 usd; not specified; not specifie...
Remote
Payroll customer service experience
Manage payroll inquiries
Advanced knowledge in specific jurisdictions
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Salary
$19,650 - $44,200 USD; Not specified; Not specified
Skills & Requirements
Must-have
Payroll customer service experience
Manage payroll inquiries
Advanced knowledge in specific jurisdictions
Exceed customer expectations
Utilize Zendesk, Slack, and Notion
Collaborate with diverse stakeholders
Resolve escalated customer issues
Nice-to-have
Energetic, curious, motivated, and ambitious
Continuous learning and career development
Ambitious problems, asynchronously, around the world
Key Requirements
Experience in a payroll customer service role
Robust understanding of regulatory requirements
Superior written and verbal communication skills
Ability to effectively engage with diverse stakeholders