Contact Center Supervisor

Macatawa Bank

Northbrook, IL, United States
Base: $50,000 - $65,000; bonus/equity: eligible fo...
Hybrid
Customer service call management
Daily guidance and support
Monitoring work performance
Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service

Job Summary

  • Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.
  • Responsible for training and educating representatives, monitoring work performance and providing feedback.
  • We offer multiple opportunities for development and upward mobility.

Matching Summary

Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.

Salary

Base: $50,000 - $65,000; Bonus/Equity: Eligible for annual bonus; Benefits: Comprehensive benefit package

Skills & Requirements

Must-have

  • Customer service call management
  • Daily guidance and support
  • Monitoring work performance
  • Reporting and processing daily work

Nice-to-have

  • Entrepreneurial spirit
  • Opportunities for development
  • Award-winning culture
  • Family-friendly work hours

Key Requirements

  • 2-3 years customer contact experience
  • Leadership ability
  • Prior management experience
  • Ability to work 10am-7pm shift

Work Rights

Not specified

Tailored Resume

Cover Letter