Shift Supervisor

Plscareers

TX, United States
On-site
Outstanding customer service
Operating objectives and financial goals
Company policies and procedures
PLS is seeking a Shift Supervisor to lead customer service operations at their financial service center in Texas. The role requires management experience and a strong customer service focus, with responsibilities including supervising team members and ensuring compliance with company policies

Job Summary

  • Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures.
  • The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store.
  • Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Matching Summary

Match Score: 85

PLS is seeking a Shift Supervisor to lead customer service operations at their financial service center in Texas. The role requires management experience and a strong customer service focus, with responsibilities including supervising team members and ensuring compliance with company policies.

Skills & Requirements

Must-have

  • outstanding customer service
  • operating objectives and financial goals
  • company policies and procedures
  • transaction processing
  • cash handling procedures
  • resolving customer complaints

Nice-to-have

  • building relationships with customers
  • strong customer service culture
  • developing and motivating team members
  • supporting store marketing efforts
  • neat and clean store environment
  • English/Spanish bilingual

Key Requirements

  • minimum of one year management experience
  • English fluency required
  • Ability to work flexible hours

Work Rights

Not specified

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