Senior Customer Service Representative, Customer Engagement Team

Manulife

Hong Kong, Hong Kong
Hybrid
Customer service experience
Excellent telephone manner
Good interpersonal skills
The customer is the focus of everything we do, and millions of end users rely on our products daily

Job Summary

  • The customer is the focus of everything we do, and millions of end users rely on our products daily.
  • Complete a pre-defined volume of outbound calls within our service turnaround time with quality and resolve requests within standard response times.
  • We offer a competitive salary and benefits packages, a growth trajectory, and a focus on growing your career path with us.

Matching Summary

The customer is the focus of everything we do, and millions of end users rely on our products daily.

Skills & Requirements

Must-have

  • customer service experience
  • excellent telephone manner
  • good interpersonal skills
  • excellent service attitude
  • adherence to quality standards
  • PC literate in Word/Excel/Powerpoint

Nice-to-have

  • obsess about customers
  • agile mindset
  • thrive in teams
  • take ownership
  • work with integrity
  • share your humanity

Key Requirements

  • 2+ years of customer service experience preferred
  • HKDSE/HKCEE/ diploma qualification required
  • IIQE 1,3,5 preferred
  • experience in financial products preferred
  • Good communication skills in English and Chinese

Work Rights

Not specified

Tailored Resume

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