Not specified (assumed to be on-site due to the location at changi airport).
5-6 years it outsourcing experience
Bachelor's degree in it or related field
Strong understanding of infrastructure and cloud
OPUS IT SERVICES PTE LTD is seeking a Service Delivery Manager in Singapore to oversee IT service delivery for managed services clients. The role involves managing daily operations, ensuring compliance with SLAs, and driving service improvement initiatives
Job Summary
Lead and manage day-to-day IT service delivery and support for assigned client accounts.
Ensure Incident Management processes are followed, including proper escalation, notification, and resolution.
Forecast resource demand and plan workloads to support efficient end-to-end service delivery.
Matching Summary
Match Score: 85
OPUS IT SERVICES PTE LTD is seeking a Service Delivery Manager in Singapore to oversee IT service delivery for managed services clients. The role involves managing daily operations, ensuring compliance with SLAs, and driving service improvement initiatives.
Skills & Requirements
Must-have
5-6 years IT outsourcing experience
Bachelor's Degree in IT or related field
Strong understanding of infrastructure and cloud
Nice-to-have
ITIL v4 Foundation certification
PMP or equivalent project management
Basic cybersecurity knowledge
Key Requirements
Bachelor's Degree in IT, Computer Science, or equivalent
5-6 years of experience in IT outsourcing
Experience with monitoring tools like SolarWinds or Splunk