Specialist, Premium Support (korean Speaking)

Airbnb

Seoul, South Korea
On-site
Bilingual english and korean
End-to-end case management
Exceptional customer service
Airbnb is seeking a Korean-speaking Specialist for Premium Support in Seoul, South Korea. The role requires delivering exceptional customer service, managing complex cases, and engaging with high-profile clients while demonstrating strong communication skills in both Korean and English

Job Summary

  • Provide end-to-end support to key Airbnb community members, including the Luxury segment, ensuring complete resolution and fostering strong user relationships.
  • Interact with customers through various channels, take ownership of cases, and escalate when appropriate, demonstrating good judgment and adaptability.
  • Contribute to team success by providing insights, documenting best practices, and offering technical/functional expertise to less experienced members.

Matching Summary

Match Score: 85

Airbnb is seeking a Korean-speaking Specialist for Premium Support in Seoul, South Korea. The role requires delivering exceptional customer service, managing complex cases, and engaging with high-profile clients while demonstrating strong communication skills in both Korean and English.

Skills & Requirements

Must-have

  • Bilingual English and Korean
  • End-to-end case management
  • Exceptional customer service
  • High-volume case handling
  • Proactive user experience enhancement

Nice-to-have

  • Adaptable and responsive
  • High level of professionalism
  • Strong relationship building
  • Thrive in fast-paced environment

Key Requirements

  • 3+ years of relevant experience
  • English and Korean language proficiency
  • Experience with high-profile clientele
  • Ability to work flexible shifts

Work Rights

Not specified

Tailored Resume

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