Journey Owner Senior Consultant

Jakala

Barcelona, Spain
**
Crm multicanal strategy
Analytical and bi tools
Salesforce or similar crm
** Jakala is seeking a Journey Owner Senior Consultant for its Barcelona or Madrid offices. The ideal candidate will have extensive experience in CRM within the banking sector and demonstrate strong analytical and communication skills. **

Job Summary

  • Participate in the definition and execution of multichannel CRM strategies aimed at improving customer relationships and achieving business KPIs.
  • Analyze customer behavior and campaign results using analytical and Business Intelligence tools, collaborating closely with business, data, and technology teams.
  • The company offers a hybrid work model, private health insurance, access to Wellhub for well-being, flexible remuneration, 28 days of vacation, and career development plans.

Matching Summary

Match Score: 75

** Jakala is seeking a Journey Owner Senior Consultant for its Barcelona or Madrid offices. The ideal candidate will have extensive experience in CRM within the banking sector and demonstrate strong analytical and communication skills. **

Skills & Requirements

Must-have

  • CRM multicanal strategy
  • analytical and BI tools
  • Salesforce or similar CRM
  • Adobe Analytics or Google Analytics
  • retail banking products and services
  • fluent English

Nice-to-have

  • Italian or German language skills
  • experience in complex environments
  • strategic vision
  • strong team orientation
  • analytical mindset

Key Requirements

  • Demonstrable and relevant experience in a similar CRM role within the banking sector.
  • Experience with web analytics platforms (Adobe Analytics, Google Analytics).
  • Knowledge of Business Intelligence and data visualization tools (Domo, MicroStrategy).
  • Solid knowledge of retail banking products and services.
  • Fluent English for communication and presentations.

Work Rights

Not specified

Tailored Resume

Cover Letter