Base: not specified; bonus/equity: cash-based ince...
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10 years it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
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Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance, incident management, and compliance with ITIL best practices. The ideal candidate will have extensive experience in ITSM and IT governance, particularly concerning SOX compliance, and will play a crucial role in driving continuous improvement initiatives within the organization.
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Job Summary
The role involves owning and governing the ITSM practice design and operating model aligned to ITIL best practices.
Candidates will be accountable for SOX ITGCs related to ITSM processes and ensuring ongoing audit readiness.
The company offers a comprehensive benefits package including medical, dental, vision, and immediate 401(k) matching.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance, incident management, and compliance with ITIL best practices. The ideal candidate will have extensive experience in ITSM and IT governance, particularly concerning SOX compliance, and will play a crucial role in driving continuous improvement initiatives within the organization.
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Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident Change Problem Management
SOX IT General Controls audit readiness
CMDB and service model integrity governance
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization
Strong executive communication and facilitation skills
Ability to balance control with agility
Data-informed leadership mindset
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years experience in IT Service Management