Not specified; likely in-person or hybrid based on industry norms.
Handle telephone and email enquiries
Input booking details accurately into opera pms
Process bookings without backlog
IBIS Singapore on Bencoolen is seeking a Reservations Agent responsible for managing bookings, providing exceptional guest service, and ensuring accurate reservation details. The ideal candidate should have a background in hospitality, strong communication skills, and familiarity with hotel management systems
Job Summary
The role involves handling telephone and email enquiries while accepting reservations and inputting booking details accurately into the hotel's PMS system.
Candidates must ensure all reservation details, guest information, and payment guarantees are recorded correctly to support personalized guest service.
The position requires the ability to upsell rooms and promote hotel services to maximize occupancy and revenue while working efficiently in a fast-paced environment.
Matching Summary
Match Score: 85
IBIS Singapore on Bencoolen is seeking a Reservations Agent responsible for managing bookings, providing exceptional guest service, and ensuring accurate reservation details. The ideal candidate should have a background in hospitality, strong communication skills, and familiarity with hotel management systems.
Skills & Requirements
Must-have
Handle telephone and email enquiries
Input booking details accurately into Opera PMS
Process bookings without backlog
Maintain accurate guest histories
Work shifts weekends and public holidays
Nice-to-have
Previous experience in hospitality industry
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Professional appearance and positive attitude
Key Requirements
Minimum Diploma in Hospitality, Tourism, or Business Administration
Familiarity with hotel PMS systems (Opera preferred)
Proficiency in Microsoft Office
Willingness to work shifts, weekends, and public holidays