Analista De Atendimento (temporário) | Rf

Arco

Brasil
**
Experience with customer service metrics
Proven negotiation skills for collections
Strong organizational and proactive attitude
** Arco is seeking a temporary Customer Service Analyst (Analista De Atendimento) to enhance customer satisfaction by resolving issues and maintaining family compliance. The ideal candidate should have experience in customer service, strong communication skills, and a proactive approach. **

Job Summary

  • The role focuses on enchanting clients, generating trust, and providing agile support within the Arco education team.
  • Employees are expected to handle problem resolution, strategic information recording, and negotiations to maintain family payment compliance.
  • The company offers extensive benefits including extended parental leave, health partnerships, and educational incentives.

Matching Summary

Match Score: 75

** Arco is seeking a temporary Customer Service Analyst (Analista De Atendimento) to enhance customer satisfaction by resolving issues and maintaining family compliance. The ideal candidate should have experience in customer service, strong communication skills, and a proactive approach. **

Skills & Requirements

Must-have

  • Experience with customer service metrics
  • Proven negotiation skills for collections
  • Strong organizational and proactive attitude

Nice-to-have

  • Familiarity with Zendesk platform
  • Ability to analyze data for gaps
  • Clear and objective communication style

Key Requirements

  • Experience in CX/CS roles
  • Knowledge of TEI and CSAT metrics
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter