Service Desk Technician Ii

AXS

Frisco, TX, United States
Base: $30.00 - $33.00 ph; bonus/equity: not eligib...
On-site
Respond to service requests within slas
Provide executive support
Manage endpoint device deployment
AXS connects fans with the artists and teams they love, selling millions of tickets to thousands of events annually

Job Summary

  • AXS connects fans with the artists and teams they love, selling millions of tickets to thousands of events annually.
  • The Service Desk Tech II will be responsible for providing technical support to internal customers, responding to service desk requests within defined SLAs.
  • We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Matching Summary

AXS connects fans with the artists and teams they love, selling millions of tickets to thousands of events annually.

Salary

Base: $30.00 - $33.00 per hour; Bonus/Equity: Not eligible for bonus; Benefits: Full-time benefits package offered

Skills & Requirements

Must-have

  • Respond to service requests within SLAs
  • Provide executive support
  • Manage endpoint device deployment
  • Support Office 365
  • Troubleshoot Windows and macOS

Nice-to-have

  • Promote ITIL best practices
  • Collaborate with cross-functional teams
  • Evaluate new technologies

Key Requirements

  • 2-4 years of experience in IT Support
  • Knowledge of Active Directory
  • Experience with Mac setup/troubleshooting
  • Understanding of O365
  • Understanding of Networking Concepts
  • AA/AS Degree (2-year) (BA/BS Degree Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter