Business Strategy Analyst - Mid Level

USAA

Continental U.S.
Base: $85,040 - $162,550; bonus/equity: not specif...
Fully remote
Data-driven problem-solving techniques
Strategic insights
Contact center operations
USAA's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice

Job Summary

  • USAA's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice.
  • This role involves using analytics to provide strategic insights on industry trends, market developments, and USAA's direction, focusing on contact center operations and member experience.
  • USAA offers best-in-class benefits including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, and paid time off.

Matching Summary

USAA's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice.

Salary

Base: $85,040 - $162,550; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • data-driven problem-solving techniques
  • strategic insights
  • contact center operations
  • member experience optimization
  • advanced data analytics tools

Nice-to-have

  • U.S. military service or spouse
  • actionable Next Best Action recommendations
  • understanding of contact center KPIs
  • clear and concise data presentation

Key Requirements

  • Bachelor’s Degree or 4 years of related experience
  • 4 years experience in data/analytics or strategy consulting
  • Experience identifying business needs and developing strategic plans
  • Demonstrated experience using data analytics
  • Experience performing data analysis using various tools
  • Experience in project management

Work Rights

Not specified

Tailored Resume

Cover Letter