Customer Operations Manager - Flight Hour Services H/f

AIRBUS COLOMBIA SAS

Bogotá, Colombia
On-site
Operational performance management
Customer satisfaction
Key performance indicators reporting
Airbus Colombia SAS is seeking a Customer Operations Manager for Flight Hour Services to oversee operational performance, ensure customer satisfaction, and manage contract adherence in Bogotá, Colombia. The ideal candidate will possess strong communication and problem-solving skills, along with experience in operational management within a customer-focused environment

Job Summary

  • Ensuring daily FHS operational performance and managing the local interface with customers to secure their satisfaction.
  • Communicating progress of action plans to resolve supply chain issues and acting as an entry point for customers regarding retrofit programs.
  • Supporting the drumbeat of activities of the multifunction team worldwide to ensure agreed improvement actions are delivered.

Matching Summary

Match Score: 85

Airbus Colombia SAS is seeking a Customer Operations Manager for Flight Hour Services to oversee operational performance, ensure customer satisfaction, and manage contract adherence in Bogotá, Colombia. The ideal candidate will possess strong communication and problem-solving skills, along with experience in operational management within a customer-focused environment.

Skills & Requirements

Must-have

  • Operational performance management
  • Customer satisfaction
  • Key Performance Indicators reporting
  • Supply chain issue resolution
  • Entry Into Service planning

Nice-to-have

  • Agile and non-Agile approaches
  • Continuous improvement support
  • Multifunction team coordination

Key Requirements

  • Professional experience level

Work Rights

Not specified

Tailored Resume

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