Manager, Customer Success - Boston

Datadog

Boston, United States
Base: $108,000 - $144,000 usd; bonus/equity: varia...
On-site
5-7 years of customer account facing experience
Experience negotiating contract terms
Ability to overcome pricing objections
The role involves proactively driving new product attachment and effective strong relationships across the existing customer base through onboarding, up-selling, and cross-selling

Job Summary

  • The role involves proactively driving new product attachment and effective strong relationships across the existing customer base through onboarding, up-selling, and cross-selling.
  • Datadog operates as a hybrid workplace to ensure employees can create a work-life harmony that best fits them while fostering an office culture built on collaboration.
  • Benefits include best-in-breed onboarding, sales training in MEDDIC and Command of the Message, new hire stock equity, and continuous professional development opportunities.

Matching Summary

The role involves proactively driving new product attachment and effective strong relationships across the existing customer base through onboarding, up-selling, and cross-selling.

Salary

Base: $108,000 - $144,000 USD; Bonus/Equity: Variable compensation and new hire stock equity (RSU); Benefits: Healthcare, dental, parental planning, 401(k) match, paid time off

Skills & Requirements

Must-have

  • 5-7 years of customer account facing experience
  • Experience negotiating contract terms
  • Ability to overcome pricing objections
  • Strong relationship management skills
  • Monitoring usage trends for renewal risks

Nice-to-have

  • Motivated by building long-term relationships
  • Excited by fluid solution focused environment
  • Excellent attention to detail
  • Driven to make visible impact
  • Passionate about technology growth

Key Requirements

  • 5-7 years of experience in customer account facing role
  • Experience negotiating contract terms without direct guidance
  • Proven ability to overcome pricing objections

Work Rights

Not specified

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