Universal Banker - Float

MTB (M&T Bank)

Lowell, MA, United States
Base: $21.68 - $36.13 hourly; bonus/equity: not sp...
On-site
Customer service and sales needs
Digital engagement
Branch operations support
M&T Bank is seeking a Universal Banker - Float for their Lowell, MA branch, focusing on enhancing customer experiences through sales, service, and digital engagement. The role requires flexibility to travel between branches and emphasizes strong customer service and sales skills

Job Summary

  • Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
  • The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
  • The position is a key driver of sales and the customer experience within the branch.

Matching Summary

Match Score: 85

M&T Bank is seeking a Universal Banker - Float for their Lowell, MA branch, focusing on enhancing customer experiences through sales, service, and digital engagement. The role requires flexibility to travel between branches and emphasizes strong customer service and sales skills.

Salary

Base: $21.68 - $36.13 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service and sales needs
  • digital engagement
  • branch operations support
  • customer transaction completion
  • AML, BSA, and KYC processes

Nice-to-have

  • differentiated customer experience
  • lobby management
  • support belonging and brand

Key Requirements

  • High school diploma or equivalent (GED)
  • 1 year's proven retail sales, call center, customer service, or telesales experience
  • Ability to easily travel between branches
  • Strong verbal and interpersonal skills
  • Proficiency with internet user-level technology
  • Meet and maintain Federal SAFE Act registration requirements

Work Rights

Not specified

Tailored Resume

Cover Letter