Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $113,800 usd - $170,800 usd; bonus/equity: r...
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Ai/ml or data-driven products experience
Talent acquisition or hr domain expertise
Customer success framework implementation
** Workday is seeking a Senior Specialized Customer Success Manager for their Talent AI division, based in Atlanta, Georgia, with a fully remote work option. The role focuses on enhancing customer engagement and adoption of AI-powered Talent Acquisition solutions, requiring strong expertise in customer success and AI/ML products. **

Job Summary

  • As a Sr. Specialized Customer Success Manager, you will serve as a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • You will design and own structured success plans for your portfolio, lead proactive customer engagements, and use production usage data to assess adoption and maturity, adjusting plans based on measurable value.
  • The role requires collaboration with Sales, Core Customer Success, Services, Product, and Operations to create cohesive customer engagement motions and act as a trusted advisor and AI subject matter expert to senior HR and Talent Acquisition stakeholders.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Specialized Customer Success Manager for their Talent AI division, based in Atlanta, Georgia, with a fully remote work option. The role focuses on enhancing customer engagement and adoption of AI-powered Talent Acquisition solutions, requiring strong expertise in customer success and AI/ML products. **

Salary

Base: $113,800 USD - $170,800 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/ML or data-driven products experience
  • Talent Acquisition or HR domain expertise
  • Customer Success framework implementation
  • Strategic customer engagement leadership
  • Cross-functional collaboration skills

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Comfortable in evolving environments

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

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