It Service Delivery Technician

81

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support
Active directory management
Office 365 administration
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
  • Employees are eligible for a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.
  • The role requires adherence to strict safety, environmental, security, and FDA regulations while providing technical guidance to internal associates.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay

Skills & Requirements

Must-have

  • Windows 10/11 support
  • Active Directory management
  • Office 365 administration
  • Desktop imaging and deployment
  • Network printer troubleshooting
  • Symantec End Point Protection
  • Ticket queue management

Nice-to-have

  • Mac hardware and OS X support
  • Enterprise iOS device management
  • CAD and engineering design tools
  • ERP and manufacturing systems
  • Cisco IP desk phone support
  • WebEx conferencing systems
  • Continuous improvement mindset

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • 0-3 years of relevant experience
  • MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
  • Experience supporting manufacturing and engineering companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter