Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
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10+ years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
** Integer is seeking a Senior Manager for IT Service Management to lead the ITSM practice and governance, ensuring alignment with ITIL best practices. The ideal candidate will have significant experience in IT operations and governance, particularly with SOX compliance, and will foster a culture of continuous improvement. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management to lead the ITSM practice and governance, ensuring alignment with ITIL best practices. The ideal candidate will have significant experience in IT operations and governance, particularly with SOX compliance, and will foster a culture of continuous improvement. **

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity
  • Enterprise change control board management

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Partnership with Internal Audit and Security teams
  • Data-informed leadership style

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs
  • Strong working knowledge of ITIL practices

Work Rights

Not specified

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