Superviseur.euse À La Réception (h/f/d)

Sofitel Brisbane Central

Mont-Tremblant, Québec, Canada
On-site
Supervise reception agents
Manage guest requests efficiently
Ensure opera system data accuracy
Supervise the customer service agents at the reception and ensure all client requests are met politely and effectively

Job Summary

  • Supervise the customer service agents at the reception and ensure all client requests are met politely and effectively.
  • Participate in the recruitment, selection, training, and development of all reception staff to ensure productivity and client satisfaction.
  • Maintain positive relationships between employees and coordinate all health and safety emergencies related to clients and employees.

Matching Summary

Supervise the customer service agents at the reception and ensure all client requests are met politely and effectively.

Skills & Requirements

Must-have

  • Supervise reception agents
  • Manage guest requests efficiently
  • Ensure OPERA system data accuracy
  • Coordinate group arrivals and departures
  • Health and safety coordination

Nice-to-have

  • Promote employee development
  • Act as a role model
  • Contribute to a positive work environment
  • Engage in community initiatives

Key Requirements

  • 1-2 years of reception experience
  • Diploma in hospitality or equivalent
  • Experience with OPERA mandatory
  • Proficiency in Word and Excel
  • Excellent French and English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter