Financial Aid Professional I

University of Arkansas, Fayetteville

Fayetteville, Arkansas, USA
Base: $39,930.00; bonus/equity: not specified; ben...
Assist students and parents over phone
Familiar with policies and regulations
Look up student data in system
The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone

Job Summary

  • The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone.
  • This position will provide answers to callers by being familiar with federal, state, and university policies and regulations and by looking up student data in the integrated student information system.
  • As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Matching Summary

The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone.

Salary

Base: $39,930.00; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Assist students and parents over phone
  • Familiar with policies and regulations
  • Look up student data in system
  • Present financial aid information
  • Assist in default management efforts

Nice-to-have

  • Work as a team member
  • Detail-oriented with good communication
  • Advance state and build better world

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • Professional office experience
  • Customer service experience
  • Proof of legal authority to work

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter