Corporate Cloud Expert Support Engineer - Emea

Acronis

Advanced technical support role
Windows server troubleshooting
Linux/unix cli power user
You will be the final point of escalation for our customers, tackling the most complex technical challenges

Job Summary

  • You will be the final point of escalation for our customers, tackling the most complex technical challenges.
  • Partner closely with cross‑functional teams to help ensure Acronis continues to deliver exceptional products and world-class service.
  • Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries.

Matching Summary

You will be the final point of escalation for our customers, tackling the most complex technical challenges.

Skills & Requirements

Must-have

  • Advanced technical support role
  • Windows Server troubleshooting
  • Linux/UNIX CLI power user
  • Network traffic analysis
  • Virtualization hypervisor management
  • Enterprise business applications

Nice-to-have

  • Passion for troubleshooting
  • Customer service focus
  • Continuous improvement mindset
  • Resilience and adaptability

Key Requirements

  • 2+ years advanced technical support
  • Fluent English
  • Windows Server logs and dumps
  • Linux/UNIX application management
  • Wireshark/tcpdump analysis
  • VMware ESXi/Microsoft Hyper-V
  • MS Exchange/MS SQL troubleshooting

Work Rights

Not specified

Tailored Resume

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