External Application Support Analyst

TP ICAP

Taguig City, Philippines
Hybrid
2nd-line production support experience
Servicenow itsm tool proficiency
Unix/linux and windows environments
TP ICAP is seeking an External Application Support Analyst to provide 2nd-line support for critical external and third-party applications in a hybrid work environment. The role emphasizes production stability, incident management, and collaborative improvement practices within a dynamic financial services setting

Job Summary

  • The role provides critical 2nd-line support for business-critical external and third-party applications supporting Front Office, Middle Office, and Back Office platforms.
  • The analyst is responsible for maintaining production stability, owning incidents, and improving monitoring and automation practices in a 24x5.5 environment.
  • TP ICAP fosters an inclusive culture where diverse perspectives drive innovation and everyone plays a part in making people feel welcome.

Matching Summary

Match Score: 85

TP ICAP is seeking an External Application Support Analyst to provide 2nd-line support for critical external and third-party applications in a hybrid work environment. The role emphasizes production stability, incident management, and collaborative improvement practices within a dynamic financial services setting.

Skills & Requirements

Must-have

  • 2nd-line production support experience
  • ServiceNow ITSM tool proficiency
  • UNIX/Linux and Windows environments
  • FIX protocol and market connectivity knowledge
  • Disaster Recovery planning participation

Nice-to-have

  • AI-assisted productivity tools exposure
  • Power Automate scripting skills
  • AWS cloud environment working knowledge
  • Proactive improvement-focused attitude
  • Mentoring and knowledge sharing capability

Key Requirements

  • Degree-level education or equivalent experience
  • Experience with electronic trading systems
  • Hands-on incident management experience

Work Rights

Not specified

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