Base: £25,155; bonus/equity: not specified; benefi...
Onsite
Previous customer service skills face to face or telephone
Good it skills using microsoft office suite
Flexibility to work shift pattern between 8.15am-7pm
The role involves answering calls from individuals looking to join the British Army and responding to online webchat enquiries
Job Summary
The role involves answering calls from individuals looking to join the British Army and responding to online webchat enquiries.
Employees will accurately update internal databases, escalate issues, and support team members as required.
The position offers a salary of £25,155, 23 days' holiday rising to 27, and access to various employee benefits including pension and volunteering days.
Matching Summary
The role involves answering calls from individuals looking to join the British Army and responding to online webchat enquiries.
Salary
Base: £25,155; Bonus/Equity: Not specified; Benefits: 23 days' holiday (rising to 27), pension, paid volunteering day, cycle2work scheme
Skills & Requirements
Must-have
Previous customer service skills face to face or telephone
Good IT skills using Microsoft Office Suite
Flexibility to work shift pattern between 8.15am-7pm
Nice-to-have
Familiarity with army careers
Empathy and patience
Active listening skills while typing
Key Requirements
Must have flexibility to work shift pattern
Comfortable working in team environment as well as independently