Senior Cloud Solutions Engineer - Contact Center

HumanPanorama

Base: $106,900 - $147,000 py; bonus: eligible for ...
Fully remote
10+ years technical experience
Google cloud platform gcp expertise
Genesys cloud ccaas implementation
This role serves as a strategic technical lead for Humana's cloud implementation and modernization strategy specifically for Contact Center as a Service platforms

Job Summary

  • This role serves as a strategic technical lead for Humana's cloud implementation and modernization strategy specifically for Contact Center as a Service platforms.
  • The engineer will drive hands-on ownership of Google CX Agent Studio, GCP services, and integrated technologies like Genesys Cloud to deliver secure and scalable solutions.
  • Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off to support whole-person well-being.

Matching Summary

This role serves as a strategic technical lead for Humana's cloud implementation and modernization strategy specifically for Contact Center as a Service platforms.

Salary

Base: $106,900 - $147,000 per year; Bonus: Eligible for incentive plan based on performance; Benefits: Medical, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • 10+ years technical experience
  • Google Cloud Platform GCP expertise
  • Genesys Cloud CCaaS implementation
  • Google CX Agent Studio configuration
  • Omnichannel contact center solutions
  • Cloud migration and modernization leadership

Nice-to-have

  • Healthcare industry experience preferred
  • Vertex AI for ML model integration
  • BigQuery analytics and reporting skills
  • Vendor partnership and roadmap influence
  • Agile SAFe delivery model familiarity
  • Mentorship of engineering teams

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 10+ years delivering complex large-scale cloud solutions
  • Experience with enterprise modernization and transformation programs

Work Rights

Not specified

Tailored Resume

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