Service Advisor

Suburban Buick GMC of Troy

Troy, MI, United States
On-site
Initiate automotive services and repairs
Ascertaining vehicle performance problems
Developing estimates
Suburban Buick GMC of Troy is seeking a Service Advisor to facilitate automotive service and repairs while ensuring excellent customer communication. The role involves developing service estimates, writing repair orders, and providing updates to customers about their vehicle's service needs

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Suburban Buick GMC of Troy is seeking a Service Advisor to facilitate automotive service and repairs while ensuring excellent customer communication. The role involves developing service estimates, writing repair orders, and providing updates to customers about their vehicle's service needs.

Skills & Requirements

Must-have

  • initiate automotive services and repairs
  • ascertaining vehicle performance problems
  • developing estimates
  • writing repair orders
  • maintaining customer records
  • liaison between customer and technician

Nice-to-have

  • earning customers for life
  • exemplary customer service

Key Requirements

  • Previous Service Advisor experience, preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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