Tier 1 Ucaas Analyst (night Shift)

Comcast

Pasig City, Philippines
3d onsite
Troubleshoot voice network issues
Unified communications as a service (ucaas) systems
Move, add, and change (mac) requests
Responsible for planning, designing and developing telephony communication networks and systems for residential and commercial subscribers

Job Summary

  • Responsible for planning, designing and developing telephony communication networks and systems for residential and commercial subscribers.
  • Serve as the first point of contact for our clients, providing expert support for their Unified Communications as a Service (UCaaS) systems.
  • Employees at all levels are expected to own the customer experience and drive results and growth.

Matching Summary

Responsible for planning, designing and developing telephony communication networks and systems for residential and commercial subscribers.

Skills & Requirements

Must-have

  • Troubleshoot voice network issues
  • Unified Communications as a Service (UCaaS) systems
  • Move, Add, and Change (MAC) requests
  • Analyze call logs and system data
  • VoIP and UCaaS Knowledge
  • Networking Fundamentals
  • Troubleshooting Expertise

Nice-to-have

  • Excellent Customer Service Skills
  • Problem-Solving and Critical Thinking
  • Teamwork and collaboration
  • Continuous learning and improvement

Key Requirements

  • 1 to 3 years of experience in VoIP and UCaaS
  • 1 to 3 years of experience in Networking Fundamentals
  • 3 to 5 years of Troubleshooting Expertise
  • 1 to 3 years of Process Execution
  • Experience with ticketing systems
  • Bachelor's Degree
  • 2-5 Years Relevant Work Experience

Work Rights

Not specified

Tailored Resume

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