The role involves creating solution architectures for systems while overseeing the work of other architects to deliver solutions for internal and external clients
Job Summary
The role involves creating solution architectures for systems while overseeing the work of other architects to deliver solutions for internal and external clients.
Candidates will lead CRM strategy development for enterprise clients, defining customer engagement roadmaps aligned with business objectives.
The position requires advising C-suite executives on customer engagement vision and facilitating organizational change management for CRM transformation programs.
Matching Summary
The role involves creating solution architectures for systems while overseeing the work of other architects to deliver solutions for internal and external clients.
Skills & Requirements
Must-have
12+ years CRM and MarTech experience
5+ years strategic consulting advisory roles
4+ years pre-sales solutioning experience
Expertise in Salesforce Marketing Cloud Adobe Campaign Braze
Proven track record leading enterprise CRM transformation programs
Nice-to-have
Experience in Retail BFSI Healthcare Travel sectors
Platform certifications from Salesforce Adobe or Braze
Background in consulting firms or digital agencies
Knowledge of GenAI capabilities for marketing workflows
Familiarity with composable CDP and real-time personalization
Key Requirements
12+ years in CRM and MarTech
5+ years in strategic consulting or advisory roles
4+ years of pre-sales or solutioning experience
Strong hands-on knowledge of enterprise CRM platforms
Exceptional storytelling and presentation skills to C-suite