Customer Service Agent

KONE Macedonia

Base: $47,400 - $62,265 annually; bonus/equity: no...
Answer incoming customer calls promptly
Identify customers in konect database
Dispatch service technicians accurately
KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve the flow of urban life

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve the flow of urban life.
  • The Customer Service Agent will receive incoming calls, identify customers in the Konect database, and dispatch the correct service technician with an emphasis on timeliness and accuracy.
  • Benefits include a competitive salary ranging from $47,400 to $62,265, flexible work schedules, matching 401K, pension plans, and comprehensive health coverage.

Matching Summary

KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve the flow of urban life.

Salary

Base: $47,400 - $62,265 annually; Bonus/Equity: Not specified; Benefits: Matching 401K, pension plan, comprehensive health and wellness plans, paid holidays and time off

Skills & Requirements

Must-have

  • Answer incoming customer calls promptly
  • Identify customers in Konect database
  • Dispatch service technicians accurately
  • Enter information into computer while talking
  • Report entrapment or injury immediately

Nice-to-have

  • Speak French or Spanish language skills
  • Interact with customers in friendly manner
  • Diversity drives innovation culture
  • Collaborative creative work environment
  • Passionate about safety quality and innovation

Key Requirements

  • High school diploma or GED
  • 1+ years of customer service experience
  • Proficient spelling communication and data entry skills

Work Rights

Not specified

Tailored Resume

Cover Letter