The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved
Job Summary
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
Key responsibilities include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing operational reports.
This role requires demonstrated ability to coach and develop action plans, analyze and improve work processes, and effectively present information to internal and external associates.
Matching Summary
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
Skills & Requirements
Must-have
Client Service Level Agreement management
Financial expectation achievement
Team Leader coaching and supervision
Operational report review
Client relationship management
Employee engagement and relations
Nice-to-have
Positive work environment creation
Cross-functional meeting participation
Best practice implementation
Continuous improvement driving
Key Requirements
Call center experience preferred
Demonstrated ability to coach and develop action plans
Demonstrated ability to analyze and improve work processes
Excellent communication skills, both written and verbal
Demonstrated ability to organize and prioritize projects
Demonstrated ability to mentor, coach and provide direction