R-102945 Senior Principal Application Support Engineering Lead – Operations

Eli Lilly

Hyderabad, India
Onsite
10-14+ years experience in application support
Lead high-severity incident response
Deep hands-on troubleshooting distributed systems
This role serves as the senior-most operational authority accountable for the health, stability, and operability of mission-critical production systems

Job Summary

  • This role serves as the senior-most operational authority accountable for the health, stability, and operability of mission-critical production systems.
  • The successful candidate will lead major incident command, drive problem management to eliminate recurring issues, and define reliability strategies aligned with SRE principles.
  • Candidates must be prepared to work non-standard hours including shifts from 6AM to 2PM and 2PM to 11PM to support continuous global operations.

Matching Summary

This role serves as the senior-most operational authority accountable for the health, stability, and operability of mission-critical production systems.

Skills & Requirements

Must-have

  • 10-14+ years experience in application support
  • Lead high-severity incident response
  • Deep hands-on troubleshooting distributed systems
  • Experience with monitoring platforms like Datadog Splunk
  • Advanced scripting skills Python Bash
  • Operate in regulated enterprise environments

Nice-to-have

  • Experience operationalizing SLIs SLOs error budgets
  • Familiarity with Kubernetes CI/CD pipelines
  • Leading globally distributed support teams
  • Track record influencing enterprise standards

Key Requirements

  • 10-14+ years of relevant experience
  • Proven ability to operate in regulated environments
  • Exceptional communication and leadership skills under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter