Job Summary

• The Director of Customer Care will transform the organization by evolving the customer care model to deliver seamless, personalized experiences for Animal Health customers.
• This role requires extensive SAP experience to navigate systems for customer service operations, vendor management, and financial tracking while optimizing internal and external resources.
• The successful candidate will oversee a hybrid team across Omaha and Dallas, managing budgets, vendor contracts, and driving strategic initiatives to enhance customer satisfaction and revenue growth.

Matching Summary

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Key Requirements

• Bachelor's Degree required; Master's or MBA preferred
• Minimum 7+ years Customer Care experience
• Minimum 7+ years people management experience
• Location in Omaha, NE or surrounding area
• US work authorization required (No visa sponsorship)

Work Rights