$19,650—$44,200 usd; not specified; not specified ...
Fully remote
Payroll customer service experience
Regulatory payroll knowledge
Customer satisfaction focus
RemotePOC is seeking an Associate for Payroll Client Services to provide support for payroll inquiries in a fully remote work environment. The position requires strong communication skills and a solid understanding of payroll processes, with a fixed Saturday to Wednesday schedule
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
RemotePOC is seeking an Associate for Payroll Client Services to provide support for payroll inquiries in a fully remote work environment. The position requires strong communication skills and a solid understanding of payroll processes, with a fixed Saturday to Wednesday schedule.