Head Of Client Service, Hong Kong - Vice President
State Street
Hong Kong, Hong Kong, HK
Client service leadership
Client relationship management
Service delivery governance
You will lead the Client Service function within State Street Investment Services, Hong Kong, ensuring operational resilience and supporting evolving client strategies
Job Summary
You will lead the Client Service function within State Street Investment Services, Hong Kong, ensuring operational resilience and supporting evolving client strategies.
The role involves full accountability for client satisfaction, service quality, and team performance across institutional clients in Hong Kong.
State Street offers inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks to foster employee growth and engagement.
Matching Summary
You will lead the Client Service function within State Street Investment Services, Hong Kong, ensuring operational resilience and supporting evolving client strategies.
Skills & Requirements
Must-have
Client service leadership
Client relationship management
Service delivery governance
Change and transformation management
Stakeholder engagement
Asset servicing expertise
Regulatory compliance
Nice-to-have
Continuous improvement culture
Talent development and succession planning
Strong analytical and problem-solving skills
Effective communication at all levels
Client-centric leadership
Collaboration across functions
Key Requirements
15+ years asset servicing experience
Senior leadership experience
Fluency in English and Chinese
University degree or equivalent
Strong knowledge of Hong Kong financial regulations