Oversees details of maintaining an efficient and professional front office area, accountable for performing core job responsibilities and complex front office workflow functions
Job Summary
Oversees details of maintaining an efficient and professional front office area, accountable for performing core job responsibilities and complex front office workflow functions.
Serves as a resource person for patients, physicians, office staff, and various facilities utilizing effective communication, courtesy, confidentiality, and professionalism.
Contributes to the interview and performance review processes, maintains thorough knowledge of information systems, and provides new staff orientation and technical support.
Matching Summary
Oversees details of maintaining an efficient and professional front office area, accountable for performing core job responsibilities and complex front office workflow functions.
Skills & Requirements
Must-have
Patient registration and scheduling
Medical record maintenance
Switchboard/phone operations
Customer-focused communication
Electronic medical records proficiency
Nice-to-have
Problem-solving complex issues
Staff orientation and support
Positive patient interactions
Key Requirements
High school diploma required
Minimum of three (3) years prior experience in a physician office/medical office required
Previous registration and/or medical insurance experience required