Customer Service Representative

Probe Group, Inc.

Interact with mobile customers via voice or livechat
Assist in activating or cancelling service
Handle basic troubleshooting and billing concerns
The role involves interacting with mobile customers through voice or livechat channels to provide accurate information about plans and services

Job Summary

  • The role involves interacting with mobile customers through voice or livechat channels to provide accurate information about plans and services.
  • Employees are expected to assist with account setup, updates, troubleshooting, and billing while adhering to company schedules and policies.
  • The position requires analyzing complaints to identify causes and referring unresolved grievances to appropriate departments for investigation.

Matching Summary

The role involves interacting with mobile customers through voice or livechat channels to provide accurate information about plans and services.

Skills & Requirements

Must-have

  • Interact with mobile customers via voice or livechat
  • Assist in activating or cancelling service
  • Handle basic troubleshooting and billing concerns
  • Review policies and terms for regulatory compliance

Nice-to-have

  • Passion for doing things better than the day before
  • Ability to think differently and challenge the norm
  • Experience promoting self-service options to customers

Work Rights

Not specified

Tailored Resume

Cover Letter