Senior Manager, Expert Services

ServiceNow

Remote, United States
Remote
5+ years leadership in professional services
10+ years consulting experience
Experience leading teams of 20+ employees
ServiceNow is seeking a Senior Manager for Expert Services, responsible for overseeing the delivery of implementation projects, managing a team, and ensuring high-quality customer experiences. The ideal candidate will have significant leadership experience in professional services, a strong understanding of AI's integration into business processes, and proven success in consulting for complex organizations

Job Summary

  • The role involves providing day-to-day guidance to ensure timely, high-quality delivery of implementation projects for global customers.
  • Candidates must have extensive experience integrating AI into work processes and decision-making within complex organizations.
  • This position requires managing a team of twenty or more employees while overseeing revenue, cost, and margin targets.

Matching Summary

Match Score: 85

ServiceNow is seeking a Senior Manager for Expert Services, responsible for overseeing the delivery of implementation projects, managing a team, and ensuring high-quality customer experiences. The ideal candidate will have significant leadership experience in professional services, a strong understanding of AI's integration into business processes, and proven success in consulting for complex organizations.

Skills & Requirements

Must-have

  • 5+ years leadership in professional services
  • 10+ years consulting experience
  • Experience leading teams of 20+ employees
  • AI integration into work processes
  • Revenue, cost, and margin management
  • Customer governance and escalation handling

Nice-to-have

  • Strong collaboration with sales and partners
  • Proactive self-motivated initiative
  • Excellent public speaking skills
  • Passion for technology and business challenges
  • Ability to influence CXO level leaders

Key Requirements

  • 5+ years leadership experience in professional services
  • 10+ years consulting experience for global organizations
  • Experience leading teams of 20+ employees
  • Background in PMO, Program Management, or Solution Sales
  • Travel required up to 50%

Work Rights

Not specified

Tailored Resume

Cover Letter