As a Team Leader you will be responsible for leading and supporting a customer-facing team managing customer orders, claims, returns, and other order-to-cash activities
Job Summary
As a Team Leader you will be responsible for leading and supporting a customer-facing team managing customer orders, claims, returns, and other order-to-cash activities.
The role focuses on team development through performance management, coaching, and training, while driving supply chain and customer service strategy.
Goodyear is one global team united by bold thinking, relentless drive, and a passion to exceed expectations.
Matching Summary
As a Team Leader you will be responsible for leading and supporting a customer-facing team managing customer orders, claims, returns, and other order-to-cash activities.
Skills & Requirements
Must-have
Customer order management
German and English language proficiency
SAP Order Management & Quality Management
Customer claims resolution
Supply chain collaboration
Performance management and coaching
Nice-to-have
Proactive international collaboration
Upselling and cross selling skills
Strong communication via calls and written channels
Experience with MS Office and EDW reports
Key Requirements
Bachelor’s degree
Advanced level of German and English
Minimum 3 years customer-facing experience
Experience in automotive or industrial environment