Business Product Owner (junior) – Contact Center

Rockwell Automation Ltd

Hybrid (expected to work in-office on mondays, tuesdays, and thursdays)
1 to 3 years experience
Contact center operations exposure
Basic knowledge of contact center tools
Rockwell Automation is seeking a Junior Business Product Owner for their Contact Center, emphasizing hands-on operational involvement and product management growth. The role requires collaboration with technology teams and a focus on improving daily operations, particularly within contact center tools and Agile methodologies

Job Summary

  • Rockwell Automation is a global technology leader seeking a Junior Business Product Owner to support the evolution of Contact Center tools.
  • The role involves managing the product backlog, translating operational needs into user stories, and working closely with agents and supervisors.
  • Employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays under a hybrid policy.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a Junior Business Product Owner for their Contact Center, emphasizing hands-on operational involvement and product management growth. The role requires collaboration with technology teams and a focus on improving daily operations, particularly within contact center tools and Agile methodologies.

Skills & Requirements

Must-have

  • 1 to 3 years experience
  • Contact Center Operations exposure
  • Basic knowledge of Contact Center tools
  • Familiarity with Agile methodologies
  • Experience with CRM telephony ticketing

Nice-to-have

  • Interest in digital products
  • Continuous improvement mindset
  • Practical approach over theory
  • Close connection with operations
  • Knowledge of AHT SLA CSAT metrics

Key Requirements

  • 1 to 3 years experience in Business Analyst or Junior Product Owner roles
  • Previous experience in a Contact Center environment
  • Basic knowledge of metrics such as AHT, Service level agreement, CSAT

Work Rights

Not specified

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