ITS Support Engineer I (ONS)

Amazon

Sao Paulo, Brazil
On-site
Diagnose and troubleshoot hardware issues
Resolve software problems
Provide on-site technical support
This role involves delivering on-site, high-quality hands-on support to diagnose and resolve a wide variety of specialized hardware and software issues

Job Summary

  • This role involves delivering on-site, high-quality hands-on support to diagnose and resolve a wide variety of specialized hardware and software issues.
  • Engineers act as escalation points of contact for high severity incidents and assist in triaging system or network outages to reduce downtime.
  • Amazon offers a full range of benefits supporting employees and eligible family members, including domestic partners and their children.

Matching Summary

This role involves delivering on-site, high-quality hands-on support to diagnose and resolve a wide variety of specialized hardware and software issues.

Skills & Requirements

Must-have

  • diagnose and troubleshoot hardware issues
  • resolve software problems
  • provide on-site technical support
  • evaluate log files for system health
  • manage IT asset inventories

Nice-to-have

  • mentor new team members
  • collaborate with partner teams
  • adapt to new processes quickly
  • diverse perspectives in activities

Work Rights

Not specified

Tailored Resume

Cover Letter